Boardroom to breakroom.
I am Courtney Thompson-Ayerst, founder of Pivot People Solutions. This is the short version of why the consultancy exists, and the longer version of what I bring to your transformation.
Why Pivot People Solutions exists
After spending years working in HR and leading transformation programmes for one of the UK leading HR software providers, I saw the same challenge play out again and again.
Businesses were not struggling because they lacked ambition. They were struggling because they did not have the right partner to connect strategy, technology and people.
As a CIPD qualified HR professional with extensive experience in HCM procurement, implementation, project leadership and change management, I help organisations navigate complex transformation with confidence.
I do not believe in delivering a project and walking away. I become an extension of your leadership team, challenging where needed, supporting where it matters most, and making sure your people are brought on the journey from day one.
Because when your people succeed, your business does too.
Boardroom to breakroom is not just a line. It is how I work.
I can sit confidently with a CEO discussing strategy and budget, then spend the afternoon showing a line manager how to run their first appraisal on the new system. Transformation only sticks when it reaches every level of the organisation, not just the top.
A rare combination, built from real roles
Pivot People Solutions is not a graduate scheme consultancy or a reseller with a sales target. It is one experienced practitioner who has genuinely sat on every side of an HR transformation.
CIPD qualified
A formal grounding in HR strategy, employment practice, organisational design and people analytics underpins every recommendation I make.
Systems implemented, not just recommended
Time spent inside a leading HR software provider means I understand how these platforms are actually built, configured and supported, not only how they are sold. I can take a newly procured system from requirements into hands-on administrative setup, data population and configuration, reducing the delivery burden on your internal team.
Life expertise, not just theory
Previous HR leadership and project roles mean I have managed the awkward conversations, the messy data and the resistant stakeholders myself. I am not learning on your budget.
Governance and delivery discipline
Structured project management and clear governance mean your board always knows where a transformation stands, what it is costing, and what happens next.
What sets Pivot People Solutions apart
There is no shortage of HR consultancies and HCM resellers in the market. What tends to matter most when you are choosing between them is not the size of the logo, it is who actually turns up to do the work.
With Pivot People Solutions, you get one senior, CIPD qualified consultant with genuine implementation and boardroom experience, not a rotating team of juniors learning on your project. I am vendor neutral, so my recommendations are shaped by your requirements, not a referral fee. And because I have worked inside an HR software provider as well as inside HR teams, I can translate between the two sides fluently, which is usually where transformations lose momentum.
Book a Discovery CallQuestions worth asking any partner
- Who exactly will be doing the work day to day, and what is their direct experience
- Have they implemented systems themselves, or only advised from the outside
- Are they tied to particular vendors, and how is that relationship funded
- What happens after go live, once the invoice has been paid
- Can they speak confidently to both your board and your frontline managers
Read more on this in Choosing the right support for your HR transformation.
An extension of your leadership team
Every engagement is shaped around your organisation, but the working relationship stays consistent.
Straight talking
You will get an honest view of what is achievable, what will be difficult, and what genuinely is not worth doing, delivered without jargon.
Collaborative
I work alongside your team and your chosen vendor, not around them, so knowledge and confidence stay inside your organisation.
Accountable
Clear governance, regular reporting and a named point of contact throughout, so nothing about your transformation feels like a black box.
Let us simplify the complex, together.
Transformation does not have to feel overwhelming. Book a no pressure discovery call and find out what redefining, optimising or transforming your people function could look like.
Book a Discovery Call